Batman: Arkham Asylum Demo
README file 23/04/2009 Version 1.0

Table of contents:

Part 1: Things You Should Know						
1.1	DirectX	
1.2	Memory and Performance
1.3 	Known Issues

Part 2: Technical Issues							
2.1	Installation & Set-up
2.2	Crashes and Lock-Ups
2.3	Technical Support

Part 1: Things You Should Know

Please read through the DirectX section of this document. This section has information that is vital to successfully running Batman: Arkham Asylum Demo on your system.

1.1	DirectX

This game is optimised for Microsoft's DirectX 9.0c.  In order for you to play the game, you must have DirectX 9.0c compliant drivers for your video card and sound card.  Please note that although DirectX 9.0c is installed with the game, your video and sound card drivers will not be upgraded to DirectX 9.0c drivers.

You will need to obtain the latest DirectX 9.0c drivers from the manufacturer or PC supplier. These drivers cannot be supplied by Eidos.

1.2	Memory and Performance

While the game will run fine in 1GB of RAM (2GB on Windows Vista), your playing experience will be smoother if you have more memory.

Regardless of how much memory you have, you can maximize your available memory and increase the overall performance of the game engine by doing the following:

	Closing any open windows
	Shutting down all other programs (including those that run in the menu-bar)
	Defragmenting your hard drive
	Shutting down the Windows Sidebar (Windows Vista)

Eidos recommends that you have no other programs running at all while playing Batman: Arkham Asylum Demo. Other programs, including system utilities and screen savers can cause system degradation when playing games and may conflict with the game for system resources, potentially resulting in instability and crashes.

1.3 	Known Issues

	Ensure you are running latest drivers from nVidia and ATI/AMD. There are several known issues with earlier versions of their drivers that affect the performance and stability of Batman: Arkham Asylum Demo.
	If you experience any issues in game this could be linked to your sound card, Microsoft XP users should try to fix the problem by reducing the hardware acceleration option within the DXDIAG tool – To Run DXDIAG see the `Technical support section` below, once loaded select the SOUND tab and move the slider option (Hardware Sound Acceleration) to the left. Please note, this option is only available to Microsoft XP users.
	ATI Radeon X1000 series cards - (Radeon X1300, Radeon X1650, Radeon X1950 GT, etc.).  These graphics cards may experience motion blur issues when “Detective Mode” is activated in game. Batman (TM) may appear blurry and have several outlines. This issue can be resolved by turning off the “Motion Blur” option in the launcher / settings. 

Part 2: Technical Issues

2.1	Installation & Set-up

System Requirements

The minimum system requirements are as follows:

OPERATING SYSTEM:
Microsoft Windows XP or Vista
CPU:
Intel Pentium 4 3GHz or AMD Athlon 64 3500+
RAM:
1GB for Windows XP
2GB for Windows Vista
GRAPHICS:
nVidia 6600 or ATI 1300
SOUND:
Microsoft Windows XP/Vista compatible sound card (100% DirectX 9.0c -compatible)
HARD DRIVE:
2.1GB free disk space
INPUT DEVICES:
100% Windows XP/Vista compatible mouse and keyboard

The recommended system requirements are as follows:

OPERATING SYSTEM:
Microsoft Windows XP or Vista
CPU:
Core 2 Duo E6600 (2.4Ghz) or Athlon 64 X2 4600+ 
RAM:
2GB for Windows XP
3GB for Windows Vista
GRAPHICS:
nVidia 9800GTX 
SOUND:
Microsoft Windows XP/Vista compatible sound card (100% DirectX 9.0c -compatible)
HARD DRIVE:
2.1GB free disk space
INPUT DEVICES:
100% Windows XP/Vista compatible mouse and keyboard / Xbox 360 Controller for Windows

Preparing Your Hard Drive

To ensure that your installation is trouble free, you should check to see that your hard drive and file system are both tuned for optimum performance. Windows comes with a utility programs that will help optimise your hard drive performance. 

You can optimise your hard drive's performance by running a program called Disk Defragmenter. You can run Disk Defragmenter by clicking on the Start button from the Windows desktop, followed by Programs, then Accessories, then System Tools, and finally Disk Defragmenter.

2.2	Crashes and Lock-Ups

When I start Batman: Arkham Asylum Demo my mouse cursor disappears and my computer locks-up.

Chances are your installed audio card drivers are not compatible with DirectX. The only solution is to get a DirectX 9.0c -compatible driver from your audio card manufacturer.

When I start Batman: Arkham Asylum Demo I receive the following error message:

"The application ShippingPC-BmGame.exe referenced memory at address xxxx:xxxx that can't be read from."

It's likely that your installed video card drivers are not compatible with DirectX 9.0c. The only solution is to get a DirectX 9.0c -compatible driver from your video card manufacturer.

The Installer keeps stopping when a certain percentage is complete.

There a few likely causes:

	You may have run out of free space on your hard drive. Please remove unwanted programs to free up additional space for the game, and then reinstall Batman: Arkham Asylum

Batman: Arkham Asylum Demo is crashing to the desktop with no error messages.

This problem can be caused by several different things. Here's a list of the most common culprits associated with these crashes:

	Make sure the game has been installed properly. 

	Make sure DirectX 9.0c has been installed properly. 

	Make sure you have the latest drivers for your video card and that they are DirectX 9.0c -compatible. 

	Make sure you have the latest drivers for your sound card and that they are DirectX 9.0c -compatible. 

	Make sure Virtual Memory is enabled on your system. 

	Run Disk Defragmenter. 

	Try exiting the game, rebooting your machine, and re-entering the game.

Note: 	If your system crashes to the desktop while playing Batman: Arkham Asylum Demo you should probably reboot your computer before starting a new play session.  Otherwise, DirectX may be in a locked state, and the game will be unable to use your sound or video hardware.

2.3	Technical Support

If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below.

When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your graphics card, sound card, DVD-ROM drive, amount of RAM present, speed and manufacturer of your processor.  Also, make sure to include the version of the game and a detailed description of the problem.

It will also help if you prepare by creating a “DXDIAG” diagnostic file in Windows before you call us. Simply follow these instructions:

	Click on Start
	Click on Run
	Type dxdiag
	Click on OK 
	Click on the Save Information button and save the file to your computer.

When you call our Technical Support line either have this file open or have a printed copy. If you send an e-mail query please attach the file to the e-mail.

Technical Support Contact Details (United Kingdom)

Address                     		Wimbledon Bridge House 
1 Hartfield Road
Wimbledon
SW19 3RU

E-Mail                         		customerservice@eidos.co.uk

Phone                         		0870 9000-222

Web	http://www.eidos.co.uk/support/index.html

Technical Support Contact Details (United States of America)

Address                     		Eidos Customer Services
                               		1300 Seaport Blvd
                                 		Redwood City
                                 		CA 94063

E-Mail                         		support@eidosinteractive.com

Phone                         		650-421-7660

Web	http://www.eidos.com/support.html

FAQs are available for known issues; if none exist select the "All Categories" link.
If your issue is not on the list you must select an issue, then choose the show me "more" link to display a list of all known issues. If none of this helps, there will be a link here to enter a "Support Request"

Note:  Hints and tips will not be given out over the Technical Support lines.

Alternatively, you may find help with hardware problems on one of the websites maintained by the supplier, some of which are listed below:

nVidia	http://www.nvidia.com/
AMD/ATI Technologies	http://www.ati.amd.com/
Creative Labs	http://www.creative.com/
Intel	http://support.intel.com/

Eidos maintains a web page with links to all major video and audio card manufacturers, which is a good first stop if you are looking to upgrade your drivers. You can reach this page at:

UK:   	http://www.eidos.co.uk/support/index.html
US:   	http://www.eidos.com/support.html

Thank you and we hope you enjoy playing Batman: Arkham Asylum Demo.

Eidos 2009.